WITHDRAWAL DECLINED AND ACC BLOCKED

So yesterday 16 September 2020 I deposited money into my hollywoodbets account and placed a bet using SMB the bet won and I withdrawed my money so this morning I woke up my hollywoodbets acc is blocked and my withdrawal says its declined due to "bonus" I don't know what bonus they are talking about plus I still have a pending ticket they did not want to result when I call them they are telling me that the blocked accounts are under audits. I want my money. When we lose you are quick to display a losing ticket but when we win there always has to be excuses so that u won't pay us our money nxe