Withdrawal

I made a withdrawal on the 25th of September 2022 at 17:54 of an amount of R300. I using one of their withdrawal method the Absa Cash withdrawal method. I have been chatting to them via their online chat platform and they just gave me the reason that my matter has bee escalated to the withdrawal department. One of their workers Leah even gave me her email address should i not received the 10digit code they suppose to send me to collect the cash at the atm her email is ***. I have just chatted to Lungelo Ndada and is telling me yah that i should chat tomorrow because they are close now.

I really feel this is unacceptable for me as a customer that must wait so long for a withdrawal