Withdrawal

Your service is poor ..its been two wiks without paying m bek my money on d 7th i dd a withdrawal via send imali nedbank u ddnt send m pin o msg ..i dd another on the 11th withdrawal u ddnt send pin.. i called twice d consultant said yu wil crdit it back..wats wrong y cnt u credit back if i cnt take it out..u r playng with my mind ..u r not evn sorry about it ..u r **** ..i want my money back pls..u dnt traet yo customers very well ..bad service mxm