Winnings payout not received

I encountered on various occasions that there is a connection break between the casino (Hollywoodbets) and actual studio when playing live games. Or your bet gets rejected or if you had a win you don't receive your payout. When there's a connection break no betting history ticket is generated. You still have proof of win in your game history. Send an email and call customer support to report the issue. The matter will be escalated to the relevant department and you will receive your payout in about 48 hours maximum. I had an issue on the 16th of august again and send screenshots in an email to customer support and made a phone call to report it. It's been more than a week and issue is still not solved. Emails just say that issue has been updated or matter had been escalated but no thing happened yet. How do you play and win and don't get your payout for longer than a week. You need to make a bet to be able to win or loose. This is unacceptable. Doesn't matter how big or small your winnings are, you need to get your payout, that's priority and that is how you keep customers happy..