Winnings not credited to account

This issue has been going on for some time and with numerous requests to look at it, it still happens. I have been playing a live game through Hollywoodbets casino. It sometimes occurs that there is a break in connection between the live studio and the casino. This happens when winnings must be credited to your account. You will be kicked out of the game and flagged with a message to contact customer support. In such a case there is no betting history ticket created but you still have the game history. Support usually ask for betting history ticket that was never created but there is proof in screenshots from the game history. It then becomes an ongoing back and forth communication between myself and support. Feedback usually is that your request has been updated. In some cases they cannot view screenshots instead of upgrading software to be able to view screenshots. You have to call support as well as many times the customer support number is not working. Then when all of this done, it must be investigated. You did submit proof of winnings but there is still an investigation. You made a bet with the possibility to win, you cannot make a bet with our money. So why when I win and there is proof of that, do I have to wait for my winnings? It's just unfair. Investigate why there is break in connection between the casino and the live studio rather to solve the problem. Going through this motion of 30 emails evertime this happens is unacceptable. When you see the proof of game history, pay out the winnings, it's as easy as that.