NL
Ndueh-luv Luvuno

1 reviews | Active since May 2020

04 Aug 2020, 13:43

Winnings not credited and withdrawals declined unjustly.

Pathetic service. My winnings were not credited on Friday, and i logged a service request which still have not been attended to. And whats worse is they are ignoring all my emails. No one is bothering to attend to me. This is npt the first time this is happening, and they only attend to the query once you go on hellopeter. I also spoke to a lady by the name of Pumeza Maqhubela who is superviser in withdrawals. She was supposed to get her manager Kaveshan Pillay to call me. But they have both decided to ignore my emails and neither of them has contacted me. They kept on declining my withdrawal unjustly. When i called in only to find out that my withdrawals were not sopposed to be declined.

0
Replies (4)
Hollywoodbets
Hollywoodbets's reply06 Aug 2020, 15:55
Official
Hi Ndueh
I believe our team has contacted you with regards to the above issue, and it has been resolved?
Thank you
Devin
Hollywoodbets
NL
Ndueh-luv Luvuno's update14 Aug 2020, 09:00
Reviewer Update
Hi Devin. My winnings have still not been credited. Rather I was sent an email saying they were credited, which is an insult since both ticket numbers: Ticket number: *** for R122.50
Ticket number: *** for R70.00 have not been credited. However Kaveshan has contacted me even though I am still waiting for a resolve, as no resolution has been reached and there has been no contact since Wednesday. I would really appreciate if Hollywoodbets would resolve these matters, the distress caused is unnecessary, and I have to make telephone calls to the company daily and still not get assistance since the 30th of July.
NL
Ndueh-luv Luvuno's update14 Aug 2020, 10:49
Reviewer Update
Hi Devin. I have come to some sort of resolve with Kaveshan Pillay, although I am not entirely happy but I appreciate that there has been a resolution. The only query that is still pending is the 2 tickets not credited on 30th July.
Hollywoodbets
Hollywoodbets's reply22 Aug 2020, 09:47
Official
Hi Ndueh-Luv

Please note that the outstanding tickets were credited back to your account.

Please let me know if all is in order

Regards
Kaveshan
Hollywoodbets