1 reviews | Active since Sept 2016

12 May 2020, 19:11

Winnings Credited

I must say that Hollywoodbets does stick to their times with regards to the solving of cases although it does take a lot of back and forth emails and chats with agents to ensure that the case is still being attended to as they do not provide much feedback as they should be and in return scares the client as they feel they are being ignored. Thank you for crediting me, it was slightly over the 48hrs turnaround time but all in all I did receive a credit even though it was not for all the winnings I did not receive there is still 1 amount outstanding but I guess I will have to live with that for now. I just hope that this does not happen to me again as it is a nightmare to feel like you have been ****** on a gaming site and maybe Hollywoodbets needs to get a simpler process when it comes to this. Thank you for the credit, much appreciated.

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Replies (2)
Hollywoodbets
Hollywoodbets's reply14 May 2020, 08:33
Official
Hi Alarice
Thank you for the feedback. We do apologize for the delay with getting your credit to you. We are addressing this with our team to speed up the process.  This is a new product you are betting on, and we are still having some teething issues. We do apologize for inconvenience caused, but we are looking at improving our service here. We have also asked our team to contact you with regards to the one outstanding payment still you have mentioned. Please don't feel that it will be ignored. Hopefully it can all be rectified today.
Regards,
Devin
Hollywoodbets 
Hollywoodbets
Hollywoodbets's reply14 May 2020, 09:11
Official
Hi Alarice
Our team has found the outstanding amount, and your account has been credited.
Regards
Devin
Hollywoodbets