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Mpfanyiseni M

1 reviews | Active since Dec 2015

18 Aug 2021, 08:40

Why Take so so so long to assist me get my winnings

Hi, I requested a reversal of my cash send withdrawal since ABSA only carry from R50 note upwards. I requested R420 cash send on the 15/08/2021 and still not able to get my cash. I was told that the reversal was requested yesterday and should have my funds back in 2-3 hours which has long pass and still nothing on my account. Please get this resolved today before i take further steps. ID:*** *** Richard Katlego Cell phone number: ***?

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Replies (2)
MM
Mpfanyiseni M's update18 Aug 2021, 09:52
Reviewer Update
We understand that your agents are under pressure but they are not able to handle the heat so ether fire and hire pro's. Look at this unprofessional work

Chat Started
9:17 AM





a consultant will be with you in about 993 seconds
9:17 AM

Richard Katlego Moloko

Hi, I requested a reversal of my cash send withdrawal since ABSA only carry from R50 note upwards. I requested R420 cash send on the 15/08/2021 and still not able to get my cash. I was told that the reversal was requested yesterday and should have my funds back in 2-3 hours which has long pass and still nothing on my account. Please get this resolved today before i take further steps. ID:*** *** Richard Katlego Cell phone number: ***?
9:17 AM


Agent Connected 9:38 AM


Agent

Thank you for contacting Hollywoodbets - You're through to Tylor, I will be assisting you today
Please note that your query has been sent to our withdrawals team as they will assist with resending the voucher. Kindly follow up within two hours if you do not receive feedback 9:38 AM
Richard Katlego Moloko

Hi you rep**** to my query earlier but believe you don't understand what i am querying

I don't need a voucher resent but the amount reversed back to my Hollywood account 9:39 AM


Agent

Please note that your reversal may be reversed if funds were not withdrawn
9:40 AM

Richard Katlego Moloko

They have not been withdrawn. Tylor you really frustrating me right now because you are not reading query's but paying a guessing game
9:41 AM




Agent

Please note that your query has been sent to our withdrawals team as they will assist with reversing funds. Kindly follow up within two hours if you do not receive feedback
Is there anything else you'd like assistance with ? 9:42 AM
Richard Katlego Moloko

I was told same thing yesterday and nothing is happening, i am taking further steps coz i am tired of being played by you guys.

I have screenshots of all the conversations i am escalating this further 9:43 AM


Agent

Please note that ABSA had reached its cut off time yesterday
Hence why funds were not reversed
Please take note of the above. 9:44 AM
Richard Katlego Moloko

Why did the agent not say so but instead promised it will be done in 2-3 hours
9:44 AM




Agent

Apologies on his behalf
Is there anything else you'd like assistance with ? 9:45 AM
Richard Katlego Moloko

I will be including your chat too on my complain, if i didn't call back the issue wouldn't have been resolved since you not reading our chats but guessing
9:46 AM




Agent

Apologies. Your query had been escalated accordingly.
No problem.
Is there anything else you'd like assistance with ? 9:47 AM
Richard Katlego Moloko

See you in hearing.
9:47 AM




Hollywoodbets
Hollywoodbets's reply18 Aug 2021, 19:45
Official
Hi Mpfanyiseni

Your query has been escalated to our Withdrawals management team. The team will be in contact shortly. 

Regards,
Shanaaz 
Hollywoodbets