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eldred B

1 reviews | Active since Feb 2010

20 Sept 2018, 10:03

Well done from a happy customer

I've been with hollywoodbets for years now and have been frustrated a couple of times , however over the last couple of months they have stepped up their game. I was able to get responses from facebook and email a little bit quicker than before, however i'm still waiting on whatsapp response. I'm over the moon with the new instant money and e-wallet setup. This is definitely a very exciting feature. I've used it a couple of times now and it just works. I have to admit i was considering changing bookies but looks like i'll stick around for another couple of years.

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Replies (1)
Hollywoodbets
Hollywoodbets's reply20 Sept 2018, 10:31
Official

Hi Eldred

Thank you so much for the positive feedback! We really do appreciate it!

We are happy to hear you have enjoyed the improved service, as well as the new eWallet service.

With regards to the Whatsapp messages, we experience extremely high volumes on this platform, and unfortunately we can only have two users answering at a time. With Whatsapp Business opening soon, we'll hopefully be able to increase our service levels on this platform.

Thank you again,
Regards,
Devin