LB
Letitia B
1 reviews | Active since Mar 2017
13 May 2025, 11:41
Voucher not reflecting
I am disappointed in the service received from Hollywoodbets. I loaded a voucher Friday evening which still does not reflect. Hollywood said they escalated the matter to OTT and were waiting for their response which should take up to 24-48 hours - this was Saturday. I emailed OTT and they gave me a response within 30 minutes to confirm that the voucher is still active and Hollywood should load it to my account. I have contacted them, emailed them and communicated with them via their online chat and all they tell me is it will take up to 24-48 hours to resolve as the have to submit a new query to the relevant department. HOw difficult is it to load a voucher.
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Replies (2)
Hollywoodbets's replyOfficial
13 May 2025, 12:13Hi Letitia
Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.
Regards,
The Hollywoodbets Team
Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply13 May 2025, 12:13
Official
Hi Letitia
Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.
Regards,
The Hollywoodbets Team
Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.
Regards,
The Hollywoodbets Team
LB
Letitia B's updateReviewer Update
14 May 2025, 07:52And yet my query is still ongoing. I was told to phone OTT because there Is nothing Hollywoodbets cab do on their side. I made contact with OTT who said they will liaise with Hollywoodbets because Hollywood needs to load the voucher. Only to get a reply stating that their is nothing wrong with Hollywood system and that I can load the voucher.
Is no one understanding what I am saying. I cannot load the voucher irrespective if it is still active. I keep getting a error message.
Is no one understanding what I am saying. I cannot load the voucher irrespective if it is still active. I keep getting a error message.
LB
Letitia B's update14 May 2025, 07:52
Reviewer Update
And yet my query is still ongoing. I was told to phone OTT because there Is nothing Hollywoodbets cab do on their side. I made contact with OTT who said they will liaise with Hollywoodbets because Hollywood needs to load the voucher. Only to get a reply stating that their is nothing wrong with Hollywood system and that I can load the voucher.
Is no one understanding what I am saying. I cannot load the voucher irrespective if it is still active. I keep getting a error message.
Is no one understanding what I am saying. I cannot load the voucher irrespective if it is still active. I keep getting a error message.