MM
Megan M
1 reviews | Active since Jan 2021
23 Oct 2023, 10:05
Voucher Deposit not credited
I deposited a voucher on Friday morning morning the 20th although the voucher was redeemed it was not credited to my account numerous calls and chats later I was told 24 to 48hrs and it's still not loaded on my account. This is beyond insane and the only way they claim they can make contact with the deposits team who need to investigate this is via email no calls no nothing.
Please credit our monies. Pathetic you make so much money but your systems don't work.
Helpful (0)
Replies (2)0
Replies (2)
Hollywoodbets's replyOfficial
23 Oct 2023, 13:43Hi Megan
Your query has been escalated to Customer Service Management Team. The team will be InTouch..
Regards,
The Hollywoodbets Team
Your query has been escalated to Customer Service Management Team. The team will be InTouch..
Regards,
The Hollywoodbets Team
Hollywoodbets's reply23 Oct 2023, 13:43
Official
Hi Megan
Your query has been escalated to Customer Service Management Team. The team will be InTouch..
Regards,
The Hollywoodbets Team
Your query has been escalated to Customer Service Management Team. The team will be InTouch..
Regards,
The Hollywoodbets Team
MM
Megan M's updateReviewer Update
24 Oct 2023, 01:26Why are you even replying with this foolish answer what does customer service team have to do with a deposit. So many irrelevant answers yet there are so many people here complaining about deposits. I've now spoken to
Sesethu
Nkanyiso Nthuli
Sphamandla Mdluli
Nozhipo Dlamini
15/18 calls later and propably 6 to 7 online chats and a few more customer service agents and you still tell me to wait for 24-48hrs because there is no feedback on my case from being escalated at 7:45 on Friday 20th October your customer service is disgusting for such a big branded company your service agents do not know how to track and trace nor do they know how to communicate effectively just like you rep**** with a copy and pasted answer. Why give a time frame when you can't stick to that turn around time.
Sort this out your *****ing it's not your money refund us! Friday I was told you did SYSTEM Maintenance and this caused the errors how is this how fault? You should rather do a system shutdown of this ridiculous company.
Sesethu
Nkanyiso Nthuli
Sphamandla Mdluli
Nozhipo Dlamini
15/18 calls later and propably 6 to 7 online chats and a few more customer service agents and you still tell me to wait for 24-48hrs because there is no feedback on my case from being escalated at 7:45 on Friday 20th October your customer service is disgusting for such a big branded company your service agents do not know how to track and trace nor do they know how to communicate effectively just like you rep**** with a copy and pasted answer. Why give a time frame when you can't stick to that turn around time.
Sort this out your *****ing it's not your money refund us! Friday I was told you did SYSTEM Maintenance and this caused the errors how is this how fault? You should rather do a system shutdown of this ridiculous company.
MM
Megan M's update24 Oct 2023, 01:26
Reviewer Update
Why are you even replying with this foolish answer what does customer service team have to do with a deposit. So many irrelevant answers yet there are so many people here complaining about deposits. I've now spoken to
Sesethu
Nkanyiso Nthuli
Sphamandla Mdluli
Nozhipo Dlamini
15/18 calls later and propably 6 to 7 online chats and a few more customer service agents and you still tell me to wait for 24-48hrs because there is no feedback on my case from being escalated at 7:45 on Friday 20th October your customer service is disgusting for such a big branded company your service agents do not know how to track and trace nor do they know how to communicate effectively just like you rep**** with a copy and pasted answer. Why give a time frame when you can't stick to that turn around time.
Sort this out your *****ing it's not your money refund us! Friday I was told you did SYSTEM Maintenance and this caused the errors how is this how fault? You should rather do a system shutdown of this ridiculous company.
Sesethu
Nkanyiso Nthuli
Sphamandla Mdluli
Nozhipo Dlamini
15/18 calls later and propably 6 to 7 online chats and a few more customer service agents and you still tell me to wait for 24-48hrs because there is no feedback on my case from being escalated at 7:45 on Friday 20th October your customer service is disgusting for such a big branded company your service agents do not know how to track and trace nor do they know how to communicate effectively just like you rep**** with a copy and pasted answer. Why give a time frame when you can't stick to that turn around time.
Sort this out your *****ing it's not your money refund us! Friday I was told you did SYSTEM Maintenance and this caused the errors how is this how fault? You should rather do a system shutdown of this ridiculous company.