BB
Bison B

1 reviews | Active since Sept 2026

10 Sept 2026, 01:12

Voucher *******

So hollywoodbets.net had a voucher issue around 4am on the 08th Sep.

If they were aware of the issue they should have closed the voucher tab instead of allowing customers to purchase multiple vouchers and try to load them unsuccessful then the voucher gets redeemed by hollywoodbets.net but not credited to the customers accounts.

According to me that's dishonest and thievery. Now customers are in financial stress because its been 48hrs and they funds are still not credited to accounts.

After numerous calls and live chat messages only the lesser of 2 vouchers have been credited to my account and im told on the live chat that the query was only for the R500 and not the R1000. So who's taking nonsense because all the calls are recorded

@Hollywoodbets.net, I am formally requesting copies of all my calls from the 08th sep to yesterday after and all live chat messages as screenshot are not allowed on your website. I have also logged a complaint with the NGB and will be happy to take this further due to the financial implications and stress I am being caused.

I want my money credited to my account by 10am today morning which I need to withdraw with no playthrough.

Acc number *** Ticket number ***8 I

0
Replies (3)
Hollywoodbets
Hollywoodbets's reply10 Sept 2026, 07:20
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
BB
Bison B's update10 Sept 2026, 11:12
Reviewer Update
Im not seeing any action taken on this.
I've received no calls or emails from your escalation departments. I have to phone 3 times and still not getting any valid feedback on my blu voucher of R1000.

Your complaints department is an utter joke.
I've called in twice to be put on hold for more than 5 mins to be transferred to someone that never answers and calls gets disconnected
Hollywoodbets
Hollywoodbets's reply10 Sept 2026, 12:09
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets