Very poor service

I have been trying to retrieve my money back or my R170 betting voucher from Hollywoodbets ever since the 31May2020,but still they are not responding to me as the last time I got a reply from them was on the 5 June asking me to send the proof of payment which I did send to them but ever since that time they said that I must be patient and they will check the deposits but that was the last I have heard from them and they don't even answer my emails anymore, this is very bad for business.... As I never thought that I would get such terrible treatment from Hollywoodbets like this.... It is very bad the way they are treating me as if I am been ****** by them now