Very poor customer service from Nosipho Sibiya from live chat

I want to cash out my ticket, from the beginning hollywood deceived me and provided me with me wrong dates, when I finished making my ticket, the date changes, I'm letting that one slide, I want to cash out and the is no cash out option, I try to reach out to them, I came a cross with Nosipho Sibiya via their live chat, you would swear the lady was a robot, she keep sending me this meaningless automated message, very eager to deactivate the chat, asking me if she can help me with anything else, like the nerve, I was like girl you haven't even helped me with the original issue, u now asking for anything else, what kind of customer service is that? She started saying it an error, okay fine, how are we moving forward? She finally did what she wanted to do from the beginning of the conversation, deactivate the chat. As I'm writing this, my issue is still unresolved.