1 reviews | Active since Nov 2016
Very Bad Service received - No Communication
RE : Hollywood Bunnies Springfield Park
I have been to your above mentioned Branch on Sunday the 21st of April 2019 at Approx. 15:45, My Wife and I went in and was welcomed by your waiters, we ordered and waited until to a point that Customers who came in after us was served, Eventually after an hour of us waiting I then asked to pay the bill for the coke we drank and then only my order came through in which I’ve got a Sorry from the staff and they advised me they follow protocol?
What protocol does Hollywood follow to treat customers unfairly, What ever happened to first come first serve?
I have travelled from Johannesburg to visit your Restaurant, purely on the recommendations received from family and friends, I am highly disappointed at the service I received from your waiters and not just one I have spoken to all of them to find out what happened….
Regards Very disappointed customer.
Thank you for your feedback, and for also sending me an email relating to this. I have passed this onto our Food and Beverage Operations Manager who will be in contact with you tomorrow morning to address. We apologize for the experience you had, and this is not the standard of service we hold ourselves too. This will be addressed tomorrow.
Regards
Devin
Hollywoodbets
Thank you for your feedback, and for also sending me an email relating to this. I have passed this onto our Food and Beverage Operations Manager who will be in contact with you tomorrow morning to address. We apologize for the experience you had, and this is not the standard of service we hold ourselves too. This will be addressed tomorrow.
Regards
Devin
Hollywoodbets