CE
Charl E
1 reviews | Active since Apr 2013
30 Apr 2025, 07:54
Very bad customer service when claiming money back due to game error
I bought free spins on Cleopatra on the 24th of April and with my first spin it gave me an error to contact support. I did this and received a reference nr with a 48 hour response frame. After 48 hours I contacted again and the reference nr were not in order. They then asked me to identify the correct game which I did again, with another response time frame. This morning I were told that it was reported again with another response time frame.
This is now where I had enough. It is my money and I want it back, someone is either lying or not doing there job. I want this resolved or I will definitely cause a scene. The game was removed right after that incident
Helpful (0)
Replies (2)0
Replies (2)
Hollywoodbets's replyOfficial
30 Apr 2025, 12:04Hi Charl,
Thank you for sharing your experience with us. Please accept our sincere apologies for the inconvenience. We are committed to addressing your concern and making things right. You can expect a call from one of our Escalations representatives.
Thank you for sharing your experience with us. Please accept our sincere apologies for the inconvenience. We are committed to addressing your concern and making things right. You can expect a call from one of our Escalations representatives.
Regards,
The Hollywoodbets Team
The Hollywoodbets Team
Hollywoodbets's reply30 Apr 2025, 12:04
Official
Hi Charl,
Thank you for sharing your experience with us. Please accept our sincere apologies for the inconvenience. We are committed to addressing your concern and making things right. You can expect a call from one of our Escalations representatives.
Thank you for sharing your experience with us. Please accept our sincere apologies for the inconvenience. We are committed to addressing your concern and making things right. You can expect a call from one of our Escalations representatives.
Regards,
The Hollywoodbets Team
The Hollywoodbets Team
CE
Charl E's updateReviewer Update
01 May 2025, 17:50After they said they will reach out, which never happened, I got this mail from Hollywoodbets:
On Thu, 01 May 2025 10:25:42 +0000, "Mthokozisi Mthembu (Hollywoodbets)" <***> wrote:
On Thu, 01 May 2025 10:25:42 +0000, "Mthokozisi Mthembu (Hollywoodbets)" <***> wrote:
Good day,
Please be advised the feedback from the relevant department says the game is currently disabled . In order to enable it they have to reach out to account manager for approval, However the game has not been approved by the gambling board.
Kind regards,
Muthokozisi M
Is Hollywoodbets legit or not, I am going to contact the gambling board as it seems my money is lost now.
Is Hollywoodbets legit or not, I am going to contact the gambling board as it seems my money is lost now.
CE
Charl E's update01 May 2025, 17:50
Reviewer Update
After they said they will reach out, which never happened, I got this mail from Hollywoodbets:
On Thu, 01 May 2025 10:25:42 +0000, "Mthokozisi Mthembu (Hollywoodbets)" <***> wrote:
On Thu, 01 May 2025 10:25:42 +0000, "Mthokozisi Mthembu (Hollywoodbets)" <***> wrote:
Good day,
Please be advised the feedback from the relevant department says the game is currently disabled . In order to enable it they have to reach out to account manager for approval, However the game has not been approved by the gambling board.
Kind regards,
Muthokozisi M
Is Hollywoodbets legit or not, I am going to contact the gambling board as it seems my money is lost now.
Is Hollywoodbets legit or not, I am going to contact the gambling board as it seems my money is lost now.