USELESS

On the 26/11 i transferred R100 from my capitec account to my dads hollywood account, till date it hasnt reflected.i went to my bank and they provided me with proof that hollywood bets did receive my R100. i email them *** and their responses are so unprofessional. they want me to get an affidavit to state only God know what, I have provided them with my ID and the proof of payment. dont know why its so difficult to just allocate the money. its frustrating cause they never pick up the phone or return my call as requested on email. really this isnt my fault that they cant do their job and alloacte my money. it may be small money buts its mine!!! please advise me on who can assist me . I work in retail i know how clients are supposed to be treated. I dont have the time to stand at the police station to prove that the moeny is from account. its ridiculous. The email was from MlungisiN ND MT STOKE. NOT ONE HAS CALLED ME I need someone to call me *** AND I NEED THAT MONEY ALLOCATED !!!!!!!