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Mandla N

1 reviews | Active since Aug 2015

06 Mar 2018, 09:39

Upset and ****ed

I have been waiting since Friday for Brian to resolve my live in play account as He says they had system error which affected the bets I placed, assusre me it was to be resolved friday and he would be incontact but till now nada has been done. very dissapointed in them maybe one should look for a different betting platform since they can't do credits to our accounts..mxm

0
Replies (5)
Hollywoodbets
Hollywoodbets's reply06 Mar 2018, 11:24
Official

Hi Mandla

We believe our team has contacted you and rectified your account.

There was an issue where our Live In-Play site experienced technical difficulties, and there were markets that did not close after the result was known, and advantage was taken of the situation.

Our team has had to adjust these accounts manually, as all bets struck on these markets have been removed.

Your account has now been corrected.

Thank you
Devin
Hollywoodbets

MN
Mandla N's update06 Mar 2018, 11:39
Reviewer Update
Hi Devin, your team didn't fix my account, if they were cancelling the bets that were affected that means the money I had before placing the bets should be the balance but now my account is on R0.00 so how is that fixing the account?? I want my balance before I placed the bets which was R1100
MN
Mandla N's update06 Mar 2018, 11:44
Reviewer Update
and no one has contacted me by the way so can you contact me **********
Hollywoodbets
Hollywoodbets's reply06 Mar 2018, 12:01
Official

Hi Mandla,

We have asked the head of our Live In-Play team to phone you now.

Thank you
Devin

MN
Mandla N's update06 Mar 2018, 12:07
Reviewer Update
can they call me Before 1pm as I'll be in meetings after that