1 reviews | Active since Dec 2019
Unselected "Half time" on tickets
Good Day
I have a very Big winning Soccer bets ticket with me, all my matches are currently winning. But for some reason some of the games on my ticket say " Half Time" I did not select any half time on my bet, I stand to win considerably. I did my research on all my games for weeks in advance. Please advise on way forward as there was no selection of Half time, so how does my ticket say Half time for some Games. Legal action an option if all my teams win but some have an un selected half time on them. Is this a system thing to keep people not winning??? I did not select any half time!!! There is no half time selection on the Being card so why do I have half time on my ticket?? I just noticed this now as I was checking my games online. Please advise ASAP. There is a lot of money on the line
Thank you. Regards Lungelo
In regards to the query you have raised, please note this has been escalated to one of the customer service supervisors who will be in contact with you to resolve the issue as soon as possible.
We do apologize for the inconvenience experienced.
Thank you.
Best Regards,
Customer Services
HollywoodBets
In regards to the query you have raised, please note this has been escalated to one of the customer service supervisors who will be in contact with you to resolve the issue as soon as possible.
We do apologize for the inconvenience experienced.
Thank you.
Best Regards,
Customer Services
HollywoodBets
I got a call from your reps at Hollywood. He explained some things with merit but this is still a problem that needs to be sorted somehow for future players, how an individual selects games and codes and the incorrect thing comes back. I honestly just picked Full time and DH or AD for Draw or Home and Away or Draw. my ticket on the other hand has " Half time" on some games and "Under 2.5" for some games. All things I did not select now I stand to lose because of your own system error possibly, because the the cashier just put in the ticket and gave me back my long slip. This is Systematic or programmed this way. Please look into it if one is not afraid or being fired :-). Good day
I got a call from your reps at Hollywood. He explained some things with merit but this is still a problem that needs to be sorted somehow for future players, how an individual selects games and codes and the incorrect thing comes back. I honestly just picked Full time and DH or AD for Draw or Home and Away or Draw. my ticket on the other hand has " Half time" on some games and "Under 2.5" for some games. All things I did not select now I stand to lose because of your own system error possibly, because the the cashier just put in the ticket and gave me back my long slip. This is Systematic or programmed this way. Please look into it if one is not afraid or being fired :-). Good day
We do understand and from our side sincerely apologize for the inconvenience caused, please rest assured that we will endeavor to do better in future. Relating to your query though, in future if possible please try to check your ticket once it has been printed out to ensure it is correct.
Thank you.
Best Regards,
Customer Services
HollywoodBets
We do understand and from our side sincerely apologize for the inconvenience caused, please rest assured that we will endeavor to do better in future. Relating to your query though, in future if possible please try to check your ticket once it has been printed out to ensure it is correct.
Thank you.
Best Regards,
Customer Services
HollywoodBets