Unsatisfied Customer

<p>1. Im a registered customer (Online) with hollywoodsports bet. In October 17-2016 i deposited R50 at Standardbank (ATM) around 18:17 using my hollywood account(568807) as reference at Kwaggasrand Mall in Pretoria to bet online, to my surprise the amount i deposited didn't reflect at 19:51, then i whatsapp hollywood team(+27 79 ********** whatsapp number) informing them about the situation then they told me to send proof of payment, i couldn't get the deposit slip. I was advised to go to the bank for reprint which i did but the bank said they're not allowed to go through the client's account i informed hollywood team and ask them to go through their system and check deposits made on monday 17 October between 18:10 & 18:20 using my account(568807) as reference but they were not willing to credit me as they were insisting on proof of payment and the bank said the owner must come. So sadly i wasn't credited my R50 even after i made some efforts and tried my utmost best. It felt like day light *******.</p> <p> </p> <p>2. On November 4-2016 i made internet-banking of R 60.00 using my smart phone at 12:46am to hollywoodbets the amount also didn't reflect on my account(568807). i communicated with hollywood team they asked for proof of payment i told them that i deposited via internet banking which i sent them sms from Nedbank electronic banking, i was told is not enough. Then i went to the bank for proof of payment which they print for me and i sent it via whatsapp i was told is not clear i must scanned it and email it, on the 9th of November i emailed proof of payment then i receive a respond from Cordelia Mkhize telling me that they need proper proof of payment, i was suprise because the one i sent was from the bank with the bank stamp. Hollywood staff is demorializing my sport betting spirit & *****ing my hard earned money. They dont practice (Batho Pele Principles) i want my money back period.</p> <p>Hollywoodbets must hire people who can practice proper Customer Service properly and get rid of those rotten potatoes, they are not good for business.</p>