Unresolvable FICA failure

I really wish I had checked here before opening an account on Hollywoodbets. The one star that I seem to have to give as a review is far too generous for the service I am receiving from this Company. If 5 stars is the best one can give then I would give it a minus 5 rating. I tried to FICA my account via my phone on 2024/09/10; the system gave only 3 tries and the registration failed each time. My first call went to them on 2024/09/11. In all the calls I made, I was repeatedly asked 'try again' there is no other way to do this you can only do it through the FICA link they send you or the app. 2024/09/11 08:44 - Outgoing call, 3 mins 47 secs 08:49 - Outgoing call, 3 mins 41 secs 09:03 – Sent email with picture of ID, and selfie 16:22 - Outgoing call, 4 mins 3 secs 16:29 Sent email with picture of ID, and selfie (I had the wrong address on the previous one - .co.za instead of .net 17:14 - Outgoing call, 4 mins 49 secs

2024/09/12 09:43 - Outgoing call, 4 mins 46 secs

2024/09/13 10:09 - Outgoing call, 7 mins 7 secs

2024/09/14 08:09 - Outgoing call, 2 mins 43 secs 08:24 - Outgoing call, 17 mins 55 secs

2024/09/15 09:57 - Outgoing call, 16 mins 12 secs 12:17 - Outgoing call, 9 mins 19 secs (Asked for Supervisor) 12:39 Sent email with picture of ID, and selfie and selfie holding my ID as requested. Supervisor said to call back the next day for result 12:39 Received automated email response with request ID is ***:45 Received email “Your request (***6) has been updated. To add additional comments, reply to this email.” (Mukelisiwe Mbili)

2024/09/16 09:55 - Outgoing call, 6 mins 49 secs. Supervisor was busy, they said she would call back 14:55 - Outgoing call, 4 mins 42 secs. No response from Supervisor so I phoned. The call was cut/ dropped/ ended. 15:00 - Outgoing call, 11 mins 40 secs. I was told that I have to get a new ID because my greenbook ID picture is Black and white. The green ID book is still legal and I told them that I would not.

To anyone who is thinking of using this supplier - run, run and don't look back Hollywoodbets - fix this... PLEASE!!!!!!!! I want to withdraw my money.