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Lindokuhle L

1 reviews | Active since Mar 2021

03 Mar 2022, 18:13

Unprofessional and unreliable.

Hollywood Bets is the worst when it comes to customer care. I made a deposit (via EFT - which often reflects instantly) over 24 hours ago. The funds haven't been credited. I've sent 4 emails with no response. I've called their customer service line and have been kept on hold for over half an hour on 3 calls.. still no response. I've tried their messenger on Facebook and it's useless. I've commented on their posts on Facebook but they simply ignore them and respond to other comments and keep posting more posts. Many people are complaining and they don't seem to care. IT IS TERRIBLE!! THEY DON'T CARE!! It's like they are waiting for me to finally give up and that won't happen.

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Replies (1)
Hollywoodbets
Hollywoodbets's reply04 Mar 2022, 12:38
Official
Hi Lindokuhle

Your query has been escalated to our Customer Service management team. The team will be in contact shortly. 

Regards,
Shanaaz 
Hollywoodbets