JF
Jerome F
1 reviews | Active since Jul 2023
02 Jul 2023, 06:19
Unpaid winnings to my Account
I won some Greyhound races on the 30th May and 2 July 2023. Up until today my account has not been updated with the winnings. I contacted them on numerous occasions, but their answer will always be "your query has been escalated. I used over R150 worth of airtime to call them but yet they can't resolve the issue. 32 Days and counting for Hollywood bets to resolve an issue. this is really pathetic service. Why cant you just pay my winning as I sent you all the ticket numbers as per your request??? Please let us be fair to one another
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Replies (2)
Hollywoodbets's replyOfficial
06 Jul 2023, 14:00Hi Jerome
Your query has been escalated to Customer Service Management Team. The team will be intouch..
Regards,
The Hollywoodbets Team
Your query has been escalated to Customer Service Management Team. The team will be intouch..
Regards,
The Hollywoodbets Team
Hollywoodbets's reply06 Jul 2023, 14:00
Official
Hi Jerome
Your query has been escalated to Customer Service Management Team. The team will be intouch..
Regards,
The Hollywoodbets Team
Your query has been escalated to Customer Service Management Team. The team will be intouch..
Regards,
The Hollywoodbets Team
JF
Jerome F's updateReviewer Update
22 Oct 2023, 18:11Five months down the line and your Management Team has still not been in contact with me. What a disgrace for a company when it comes to service delivery and good game practices. Just pay us our winning the same as you take what we lost. It's not rocket science as you got all the details of the games I played.
JF
Jerome F's update22 Oct 2023, 18:11
Reviewer Update
Five months down the line and your Management Team has still not been in contact with me. What a disgrace for a company when it comes to service delivery and good game practices. Just pay us our winning the same as you take what we lost. It's not rocket science as you got all the details of the games I played.