unhappy customer

Hollywoodbets bunch of ****mERS, on 08 march 2024 i bought 100 spins on spenomenal game queen of ice which cost me R50 as it was 50 cents per spin, i got only 3-4 spins from my 100 spin and then there was an error code, after reloading the game the rest of the spins was lost, when I checked my balance the whole amount of R50 was deducted, i lost more than 95 spins and R50, Hollywoodbets please return my money or just give me my remaining spins