Unhappy customer

I'm so irritated by Hollywoodbets I had a cash send absa withdrawal on Saturday and didn't receive the 2cnd pin when I inquire they tell me they are re sending and it's not coming through yet other pin numbers after that one have come through. Now whenever I want an answer they say they are escalating the issue my question is how long does it take to resolve such a small issue! Imagine if I won millions!!! Hollywoodbets really need to do better