Unhappy customer

I bought R250 Hollywoodbets voucher on the 09.12.2024 separately R50 and R200 through shoprite app. When I entered the voucher pin is invalid. I tried to select all the provider even selected "not sure which voucher" but the error message was still showing. I emailed shoprite they told me to try the ussd method which I did but says incorrect voucher. Shoprite told me to email the provider. I emailed hollywoodbets on 10.12.2024 they kept asking me the same questions, I provided all the information required. They kept on telling they are still waiting for feedback. They only refunded R50 voucher only. It's January 2025 they are still waiting for feedback. They all misinformed me to wait 24-48 hours since December. This is frustrating. I'm not happy with your service.

Is this how you treat all your customers? I want my R200 voucher today I've been patient enough with you. I'm done waiting.