UNHAPPY CLIENT

I would like to lay a complain. I have made a deposit of R3000 instead of R300 on the 8th of March. Exactly one week ago.

I was told by one of the team leaders in deposits department to go to the bank, request a recall and ask the consultant to send a email to ***. This was then done the very same day.

The consultant @ capitec also spoke to the team leader and done a follow up again 48hours later. There is still no feedback one week later and this is very frustrating as it was an honest mistake and this money is needed to pay a childs school fees.

Can somone please assist by looking into this matter as we were promised to get a call back or wait 24 to 48 hours. No call back and no feedback was given to the bank as well.

I called in again today and once again it was confirmed that the emails were received but nothing's done about the deposit yet. I was promised again that they will send a email to the person or department dealing with the matter and get back to me.

The same thing has been happening for a whole week now. Can somone tell me whats going on because as per headoffice only the deposits department can help me and even they are not helping me.

How much longer do i have to wait to get my money back? I am very unhappy about the service i am receiving because this matter is not being resolved and no one is giving feedback to the bank. What do i do about it???