JM
Josias M
1 reviews | Active since Jan 2019
15 Jan 2019, 13:42
Unfair Practice
Hollywood Bets service is shocking they absolutely don't care about their clients, it is like they are doing us a favour. I withdrew cash online (Ewallet) on the 13th of January 2019, and my money is not processes by Hollywood Bets. When I call them they tell me different stories every second, one secomd they tell me about FICA Documents, the next second they tell me that they have to send notification to accounts department.
Please pay what is due to me and stop playing delay tactics.
Helpful (0)
Replies (2)0
Replies (2)
Hollywoodbets's replyOfficial
15 Jan 2019, 17:57Hi Josias
We have responded to you with regards to this via email.
It was not the standard of service we adhere to, and our team apologizes for the inconvenience caused in the processing of your documents. We have updated your account, and your withdrawal has now been processed.
We will be addressing this incident with our team, and will look at processes to avoid this happening again.
Regards,
Devin
Hollywoodbets
We have responded to you with regards to this via email.
It was not the standard of service we adhere to, and our team apologizes for the inconvenience caused in the processing of your documents. We have updated your account, and your withdrawal has now been processed.
We will be addressing this incident with our team, and will look at processes to avoid this happening again.
Regards,
Devin
Hollywoodbets
Best regards,
Hollywoodbets's reply15 Jan 2019, 17:57
Official
Hi Josias
We have responded to you with regards to this via email.
It was not the standard of service we adhere to, and our team apologizes for the inconvenience caused in the processing of your documents. We have updated your account, and your withdrawal has now been processed.
We will be addressing this incident with our team, and will look at processes to avoid this happening again.
Regards,
Devin
Hollywoodbets
We have responded to you with regards to this via email.
It was not the standard of service we adhere to, and our team apologizes for the inconvenience caused in the processing of your documents. We have updated your account, and your withdrawal has now been processed.
We will be addressing this incident with our team, and will look at processes to avoid this happening again.
Regards,
Devin
Hollywoodbets
Best regards,
JM
Josias M's updateReviewer Update
15 Jan 2019, 18:13Thanks Devin, rememebr every business process has choke points, just Identify and eliminate those choke points, and the best people who can always help is your customers (us) through complains and your process operators.
Good luck with sorting out your process.
Regards
Josias
JM
Josias M's update15 Jan 2019, 18:13
Reviewer Update
Thanks Devin, rememebr every business process has choke points, just Identify and eliminate those choke points, and the best people who can always help is your customers (us) through complains and your process operators.
Good luck with sorting out your process.
Regards
Josias