unfair... No support...

Hi . in the middle of my free spins . the game cut out and now my winnings dont show in my account as they are still in free spins area.. Its shows : Due to an error in communication your request is still being processed, no money was lost. Please try to reload the game shortly to resume play from where you left off. ERROR ID: 7716c24e-761d-44****697-425c714b6f2b . every time i try log on to game it does that. So now my winnings are lost. I hardly ever win lately and i just get the feeling this is done so they dont have to pay out. They can take our money with ease but when it comes to paying out its an issue. Terrible service