Uncredited winning by Hollywood

Item: Hollywoodbets
Rating: 1
Author: Nthabi L

Online Live Game Evolutions resolved my query within 24hrs and send feedback to hollywoodbet to credit my winnings. I am still waiting on hollywoodbets is past 72hrs turnaround time. When you call they will tell you that they have escalated the matter by email to another department that does not even respond, 20 emails were send by support but no response they don't even know what to do and they cannot even call the department. Can Hollywoodbets credit my winnings for on my account. This is so frustrating.

Helpful (0)

Replies (3)

Hollywoodbets's replyOfficial

13 Nov 2020, 10:30

Hi Nthabiseng

Your query has been escalated to our Withdrawals management team for review. The team will be in contact soon.

Regards,
Shanaaz
Hollywoodbets

Hollywoodbets's reply13 Nov 2020, 10:30

Official

Hi Nthabiseng

Your query has been escalated to our Withdrawals management team for review. The team will be in contact soon.

Regards,
Shanaaz
Hollywoodbets

Nthabi L's updateReviewer Update

13 Nov 2020, 10:36

You are always escalating queries without feedback Shanaaz I bet most people here did not received communique if their queries was resolved. Your company is poorly responding to customer care issues.

Nthabi L's update13 Nov 2020, 10:36

Reviewer Update

You are always escalating queries without feedback Shanaaz I bet most people here did not received communique if their queries was resolved. Your company is poorly responding to customer care issues.

Hollywoodbets's replyOfficial

13 Nov 2020, 12:22

Hi Nthabiseng

I understand that you have been assisted by the Helpline Manager, who will keep you informed on your query.

Regards,
Shanaaz
Hollywoodbets

Hollywoodbets's reply13 Nov 2020, 12:22

Official

Hi Nthabiseng

I understand that you have been assisted by the Helpline Manager, who will keep you informed on your query.

Regards,
Shanaaz
Hollywoodbets