Uncredited deposits

I recharged my account on 2023-11-03 and it was never credited. I tried communicating the matter on their chatline but no one responded other than the bot. I sent them an email and only an automated email response i got. The next day i received an email saying that the matter was resolved whereas that was not true. They even posted on twitter that its resolved but still i am getting an error message when i try to use the vouchers. When i tried to redeem them in other sites it says they have already been used. Their telephone line is not answered and the prompt says you are number hundred plus on the line when you wanna speak to their consultants. These people do not care about their clients and arrogant about it.