JF
Jason F

1 reviews | Active since May 2024

09 May 2024, 17:53

Unanswered Questions and Unfulfilled Promises

Review on Hellopeter regarding my experience with Hollywoodbets

My journey with Hollywoodbets has been more of a rollercoaster ride than a smooth gambling experience. It all started when I won a significant sum on two separate tickets. Excitedly, I awaited the payout, only to find myself plunged into a vortex of frustration. The winnings, despite showing up in my bet history, were nowhere to be seen in my account. Each time I reached out for assistance, it was like entering a labyrinth with no exit. First, I was told it was a technical glitch, then that the system hadn't picked up the tickets. When I persisted, they assured me I had been paid because the winnings appeared in my history. Yet, my account balance remained untouched. The promises of resolutions within 24-48 hours felt like broken records, as days passed with no tangible progress. It's disheartening to feel like I'm being led in circles, left with unanswered questions and unfulfilled promises. If Hollywoodbets doesn't address this soon, they risk losing not just a customer, but trust and reputation as well.

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Replies (3)
Hollywoodbets
Hollywoodbets's reply10 May 2024, 10:23
Official
Hi there. Your query has been escalated to the Customer Service Management Team. The team will be in touch. Regards, Hollywoodbets.
JF
Jason F's update10 May 2024, 16:09
Reviewer Update
Judging by the reply ,I highly doubt it.
JF
Jason F's update11 May 2024, 16:17
Reviewer Update
As I expected,not once did you guys try to reach out to me.