TM
Tinyiko M

1 reviews | Active since May 2018

13 Nov 2019, 17:28

Unable to withdraw funds from my Hollywood account

I am struggling to make a withdraw from my Hollywoodbets, though I have sent my FICA document more than 7 times.

Each time I try to make a request for withdrawal. I am getting the message that says my FICA documents are missing.

I have already been to one branch to ask for assistance for uploading of the documents. I have called your hotline more than twice but nothing is happening.

0
Replies (1)
Hollywoodbets
Hollywoodbets's reply13 Nov 2019, 21:11
Official
Hi Tinyiko

We apologize for the inconvenience you are currently experiencing. We have passed on your message to our supervisors, and requested they call you first thing in the morning. We are hoping we can get your documents loaded onto your account, and process your withdrawal asap. 

Regards
Devin
Hollywoodbets