Unable to resolve payment issue

Good evening I made a deposit via i-pay on my Hollywood bets account and the money was taken from my bank account but was not loaded in my betting account. I do deposits like that always and never struggle. I sent an email with a proof of payment to support my query and make it easier on their end but it seems they can't resolve my matter. I even asked them to provide me with an email to their complaints department but they did not provide it. The purpose of a proof of payment is to show them that the details are indeed correct and I didn't make an error. I was asked to wait 2 business days but I wish not to because the reason I deposit today is because I needed it today. I even said if they are unable to pick up the payment they can deduct it from my account but the service I'm being given is below par. It's disappointing for a company of its magnitude to rather put there name at risk of bad reputation rather then resolving this. The amount is R250 and what angers me most is that it's been over an hour of back and forth emails but they are yet to provide me with the complains department.

Please assist me in this query