Un-authorised changes to hollywoodbets account and withdrawal of money denied

Up until 2 days ago I decided not to place any bets on hollywoodbets website. My account had R2370 in it which forms part of the amount I had deposited. As I no-longer wanted to bet but close the account I made a request to withdraw the total amount in the account. I waited the 24 hours mentioned on the website for the sms for FNB ewallet as was indicated on the website and nothing came in over a day. I then proceeded to call the hollyhoodbets helpline to which i received the shock of my life when I was told it is not possible for me to get back the full amount in the account as I was supposed to bet 50% of it and only withdraw the other 50%. Forcing anyone to gamble or place a bet is ******* in terms of the gambling laws. As if this was not enough I received an sms from hollywoodbets soon after speaking to several consultants to help me withdraw my money saying that my mobile phone number was changed to someone`s mobile phone number I am not aware of and without my consent. I never shared my account details with anyone. I kept on calling hollywoodbets to find out what is happening to my account to which i received another shock as I was told I had won R1200 today (1 January 2020) when I did not even place a bet at all. I called again insisting I do not want the money they they allege I won as I did remember placing any bet since 2 days ago when I made a decision to close my account and withdraw the R2370. For a long period of time i did not have any problems with hollywoodbets while i was betting, but I am very disappointed at the ********** attempt to force me to bet to get back some of my money and the subsequent malicious activities that happened since I have started to pursue the withdrawal of my money. For the longest time i thought hollywoodbet was the most trustworthy betting company and safest. I am really disappointed to say the least.