****ty service

I am writing to formally raise a serious complaint regarding the suspension of my account on 29 August 2025, which, to this day, remains unresolved despite numerous attempts on my part to follow all instructions and reach a resolution.

Over the past few weeks, I have called your support line more than 10 times and not a single agent including the managers I’ve spoken to has been able to assist me. I was asked to submit a photo of myself holding my ID, which I have done along with clear images of my ID itself. Yet, there has been no progress or feedback on my case.

Each time I call, I’m told the issue will be resolved within 24 hours, but it has now been almost a full calendar month. This ongoing delay, lack of accountability, and poor communication are completely unacceptable. I’ve had to spend my own money repeatedly to follow up on this issue with no results and worse, no sympathy or urgency from your team. I am extremely frustrated and disappointed with the lack of service and accountability. I expect this issue to be escalated and resolved immediately, and I request a written explanation for the delay.

I look forward to your prompt response.