Treating clients like ****

I'm getting gatvol with Hollywoodbets, my fiance loaded R150 in my Hollywood account using ownpay with his bank account on Friday night even now it's not reflected. I've sent them several emails and inboxed them on fb as well but no response.. When I chat with them on live chat they said my fiance should be the one who contact them since his bank account was used, he did that and they said the same to him that I should contact them because that's my Hollywood account.. What bull**** is that? So you guys are just giving us run arounds for what? With our own money? If you guys can't load that money in my Hollywood account then send it back to his bank account.. You treating your clients like ****.. After this we gonna deactivate our accounts and go to lottostar, tired of your bull****..