MG
Mundus G

1 reviews | Active since Oct 2011

01 Dec 2025, 11:22

Tournament of Champion tournament non-payment

Think twice before spending money on HWB tournaments. I finished on the leaderboard of the "Tournament of Champion" November tournament 4 weeks in a row, but to date they have not payed out one cent. The first round was completed on November 8th, with the rules stating that the winners will be payed within 72 working hours. They keep claiming certain participants "still have to be verified", but after 3 weeks this is still the excuse being used. Every time I query this, I am told to wait another 7 business days. Today they have stopped answering my chat request. There has been "1 person waiting ahead of me" for a very, very long time. I assume it makes it official- they do not plan to pay what's due.

0
Replies (2)
Hollywoodbets
Hollywoodbets's reply01 Dec 2025, 11:27
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
MG
Mundus G's update11 Dec 2025, 15:19
Reviewer Update
Update on my review: soon after I posted my review, I was contacted telephonically by more than one HWB agent, informing me that my issue will be resolved speedily. They did then follow through, and within a week my account was credited with all the outstanding amounts.
I can defintely say that my trust in Hollywoodbets has been restored.