Took a bad situation and made it worse[ sinenhlanhla x] customer irritation agent and ****

[ Sinenhlanhla x ] sad excuse for helpline agent made a bad situation 1000x worse … already explained how bet was rejected he said then check history I then explained how it is unable to be seen and had already said this exact thing had recently happened twice before so been through it and I know for a fact that it does not show in winnings when bet is rejected. Why are they not reading what I’m writing and just making me repeat myself or they just blatantly ignoring me and lying. As no that can in no way be seen anywhere so they are a ****! Then I never swore I asked them are you stupid? Are we not all over 18? As anyone on your platform under is *******. Also did not say they are I asked them if they are ? I used no inappropriate language inappropriate language definition: any words or phrases that are disrespectful, unprofessional, harmful, or unsuitable for a particular context.

Stupid definition: having or showing a great lack of intelligence or common sense.

Wish I could share the screenshots here as honestly this is so unprofessional and so pathetic.

Fact I explained it twice and stated I had been in the identical situation before already before they argued back shows a great lack of intelligence or common sense so actually even though I just asked if they were in actual fact the most perfect descriptive word for the manner in which they were responding. It’s not a swear word it’s not vulgar so how inappropriate?

So still with no answer calls it inappropriate and or offensive and ends the chat after still not answering or actually assisting me in the slightest way. Honestly and truly this person is not able to do their job and just found an excuse to end the chat after infuriating me in a situation where I was already irritated having to once again chase after you for your issue to get my own money. There are many intelligent deserving people out there looking for work that person is clearly not willing or able to do this job. How can you treat your customers like this and think it is ok? I would like a manager to call me. If they continue to work there I will honestly close my account once you have given me my money that you owe me if they still work there as honestly just shows you have zero respect for your customers.