FA
Franklyn A

1 reviews | Active since Oct 2013

30 Dec 2023, 08:58

TIRED OF YOUR *********** STAFF!!

I've made a deposit on platform via OZOW from bidvest account on 24th December,made enquiry on 26th December early morning.I was told my funds would reflect between 24-48 hours.Today is the 30th December so Cleary my math not very Good! The issue I have with each and every person I've dealt with on the chat is that the all give you an "automated response" Cleary there was a glitch bu no effort from there side to get money to my account because I did everything that they'd need.

I'm so disgusting and dissatisfied I actually want my money back to my bank account but that's probably gonna take even looonger!

So much competition in the industry you guys need to up you service level you guys are pathetic!

0
Replies (2)
Hollywoodbets
Hollywoodbets's reply30 Dec 2023, 11:20
Official
Hi Franklyn
Your query has been escalated to Deposit Management Team. The team will be in touch.
Regards,The Hollywoodbets Team
FA
Franklyn A's update30 Dec 2023, 14:27
Reviewer Update
3hours later from your reply,no time frame ??same as the agent's I dealt with Honestly overall service is just nowhere!! I've had it with Hollywood this just 1 to far.Just want my money!