This is the third time I'm experiencing something of this nature

This is the third time I'm experiencing something of this nature. I requested a withdrawal from Hollywood bets to one of my bank accounts, which is registered in my name. After waiting 1hour to request the withdrawal in order to verify the account, they denied the withdrawal and cited that it failed with their compliance policy based on their t&C's but couldn't give me an explanation as to how. I've been promised a refund to my Hollywoodbets account only to receive nothing. I've escalated this via email, my emails were ignored. I called in regarding this issue, they continued to put the phone down in my ear without being able to provide a clear explanation. Their online agents have clearly cut the line of communication as nobody now answers my messages at all after I've supp**** evidence showing that I followed their t and C', showing that I waited more than 24 hours to not receive my money. I am taking this matter up with the provincial gambling board.