This is getting stupid now

Phindile G... thanks for your ****ty attitude that has sparked me to write yet another review. I am tired of having to beg for a resolution to something that should be fairly straight forward for your company to resolve. If I ask for feedback I am told non stop that I have to wait 24 - 48 hours. I've been doing that since the 25th of June! Received a call on the 3rd of July from Nishan who is allegedly a Digital Team Leader who promised to escalate from his side from a Management perspective as he also doesn't understand why it hasn't been resolved. Again I'm told to follow up in 24 - 48 hours and again ****** all has happened. Eventually after contacting your lack luster agents on the chat, I was told my case was sent to a third party Auditor. Today it has apparently returned and is still awaiting feedback from Senior Management.

How much longer do you want me to wait? Phindile typed me a book as a reply today which explained nothing, except saying I am too impatient and I need to wait.

You're a big company, you should have systems, checks and balances in place to deal with this type of enquiry quickly and efficiently. You were that way when I started playing at your casino but the last month you've gone backwards 50 steps with your service delivery.

I want my money credited to my account so I can withdraw it and be done with you. Simple as that.