They take my payments but dont give my withdrawals

I've done an payment to my Hollywood account the 18th march 2022. I won some funds done few withdrawals and im being declined because of a proof of payment how does this make sense i keep sending id pics proof of payment but i never get my money withdrawals...i make payments every month which i am not longer going to use this Hollywood bets can someone please give me a better casino as this is not for me.