theft

I have never experienced like this ever in my life on the 25th of july I requested a with drawal of 3000 from my Hollywood bet account received an sms saying that the request has been declined I got to the web site to check if the funds were reversed and and I only see a ref saying my request declined by Siphamandla K, so I call the call centre to find out what is going on I am advised to wait for 2 to 3 hours so I wait and deposit 500 which never reflected on my account too then I called in again spoke to a few consultants until I got hold of londeka who was able to assist me the 500 processed but still the 3000 nothing on Monday I call in again spoke to a couple of consultants and the were unable to help, finaly to day I call in again get through to a consultant who confirms that the funds where not reversed back to my account she said she will escalate the matter with her supervisor then put me through to Withdrawals of which she did now as I was explaning my matter to the agent I got through to siphamandla K calls me and tells me that I used the fund he did revers them to my account and he is even loughing about the matter, this made me feel as if there is realy ********** activivty taking place and I am 100% sure am not the only one who was ****** by this Siphamandla person so if the higher authorities don't investigate and give me feed back by close of business I am going to escalate this mater to the gambling board cause I also asked siphamandla to send proof that I used the funds he reversed and he did not so on my side I have all the evidence and am quite sure your calls are recorded