JM
Jo M

1 reviews | Active since Jul 2013

26 Mar 2025, 21:25

The website always wins! Go to a casino instead

The site has issues every single day and it’s clear that when you are on a winning streak, the website’s algorithm kicks you out and once you go back in, you lose everything.

Today, I had spent a considerable amount of money leading up to a big payout. The site then kicked me out continuously just before that payout was made. Once I eventually logged back into the game, all the money I had invested into the pot had vanished and it indicated that I needed to start again

The customer service team seems young and inexperienced. An AI bot would do a better job. Instead, I have gotten absolutely no valuable help and the response time is pathetic. I’ve spent close to an hour trying to resolve this and all I have received is 4 measly and unhelpful messages

0
Replies (1)
Hollywoodbets
Hollywoodbets's reply27 Mar 2025, 07:28
Official
Hi Jo 

Thank you for sharing your experience with us. We would like to address your concern and make things right. Please expect a call from one of our Escalations representatives.

Regards, 
The Hollywoodbets Team