Terrible Support

I'm just trying to play, but can't even log in, I asked support for help with my account middle of last year (2025),it still not resolved. Decided to follow up on this the 29th of Dec. Now when I ask what's happening, I'm request to follow up with them in 4 hours. The query has been open for more than 6 months. Sooo, new players, if you have a issue and need to contact support you can most likely expect this kinda response, my query doesn't even involve money.