Terrible service and experience for my friend

I did write a 5 star review on this site earlier but my good friend has shared with me his experience.He had an account and has been trying to activate it.He has phoned the helpline numerous times and has now given up.With all the shocking reviews I am reading surely when you get a potential client you should treat his like gold not mess him around!!!!!!!He does not use Helopeter so I said I would try to get some life out of Hollywood for him.He is also a horse punter like me.