Terrible mishandling of customers

My amount was set to inactive in March and I was then told they are performing regular auditing. It's now the end of May and each time I follow up in told they've escalated to the department and should get a response within 48 hours, how long is 48 hours because it's the end of May and I've been following up without an update since March. This has been the most terrible customer management by hollywoodbets and I noticed that this seems to be a norm from other reviews I saw. Seems they do not take us seriously and we do not matter to them since they are not affected by this at all.