Terrible Customer support.

Dear Reader. I can report technical issues that occurred while playing the Book of the Fallen . I lost out on a feature just because the page reloaded after the glitch, which resulted in a significant loss for me. I experience glitches during the feature, which prevents me from completing the game as intended. I send screenshots and details to their support team , but got told that no refund will be given even though they can confirm the error occurred!! Other sites allow for a reasonable refund on proven errors. Not hollywoodbets

The issue was as follows: - Game: Book of the Fallen (R5) =NO PAYOUT OR ACCESS TO FEATURE WON DUE TO GLITCH AND RELOADED PAGE . FEATURE WORTH R500.

- Game: Congo Cash XL = LOSS OF 50 free spins ( R0.75 bet)

Due to the glitches, I am unable to stop the reels and just couldn't spin the reels correctly. As a result, I incurred a substantial loss. This was not a result of my actions, but rather a technical fault on the platform.

A thorough investigation into these matters and reasonable refund or compensation for the loss incurred should be given. You need a detailed explanation of what went wrong and the steps being taken to prevent similar issues in the future. But I simply get told that there's nothing that they can do to help me. My account details are: - Account number: ***

I look forward to trying other platforms that are able to provide proper customer support. Not even a loyalty program on hollywoodbets.

Gary Karlin ***