Terrible customer service

Item: Hollywoodbets
Rating: 1
Author: Nana B

Terrible customer service from Hollywoodbets, I bought 2 vouchers on Saturday the 28th of September via my Capitec App and I'm still waiting for Hollywoodbets to credit those into my Hollywoodbets account. I've been calling from Saturday till today, I gave them everything they've asked for from my side and now when I'm calling they keep cutting my calls and they don't call me back and I still don't have my 2 vouchers that are worth R520. I'm very disappointed with the service I'm getting. Can some please help me.

Helpful (0)

Replies (2)

Hollywoodbets's replyOfficial

02 Oct 2024, 11:55

Hi Nana B, Your query has been received by the Customer Service Escalations Team. The team will be intouch. Regards, The Hollywoodbets Team

Hollywoodbets's reply02 Oct 2024, 11:55

Official

Hi Nana B, Your query has been received by the Customer Service Escalations Team. The team will be intouch. Regards, The Hollywoodbets Team

Nana B's updateReviewer Update

02 Oct 2024, 12:04

I'm glad to hear that and hope it won't take another 5 days to resolve the matter.

Nana B's update02 Oct 2024, 12:04

Reviewer Update

I'm glad to hear that and hope it won't take another 5 days to resolve the matter.